Home / Shipping Information
Flat Rate Shipping
Flat rate shipping is available for all orders placed on kalibeauty.com. Use the chart below to determine shipping costs and times for your order. In addition to the time allowed for shipping, all orders require an additional 1 day processing period.
If you select overnight shipping on Thursday after the cut off time of 3P.M. Central Standard Time the Kali Beauty team will process your order the next business day. Once the order has been processed on Friday your shipment will be delivered on Monday, excluding holidays.
|Shipping||Orders Under $25||Orders Over $25|
|Standard Ground (3-8 Days)||$4.95||FREE|
|UPS Ground (3-5 Days)||$12.00||$12.00|
|UPS 3 Day Select||$17.00||$17.00|
|UPS Second Day||$25.00||$25.00|
|UPS Next Day||$45.00||$45.00|
* Shipping rates in the chart above apply to U.S. orders shipping within the lower 48 states.
Canadian Shipping Policy
By ordering goods from Kali Beauty, I hereby authorize UPS, chosen by Kali Beauty to act as my agent, and to transact business with the CBSA (Canada Border Services Agency) to clear my merchandise, account for duties and taxes, to return merchandise to Kali Beauty, and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Kali Beauty. In this connection, I also authorize the customs broker to endorse any refund check issued by the CBSA in my name, so that Kali Beauty can be reimbursed.
“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax).”
Please note when choosing the UPS Standard ground service there will be a brokerage fee applied to process shipments and present the requisite customs paperwork to Canada Customs on Kali Beauty’s behalf.
If you provide an email address or txt enabled phone number UPS will notify you upon the shipment clearing customs of the duty, tax and brokerage fees associated with the shipment for payment in advance of delivery. You have the option to pay in advance via the secure link which will be provided or pay upon delivery.
Kali Beauty accepts returns on most merchandise within 15 days of delivery.
Same Day Shipping
We ship out over 95% of our orders immediately after processing.
For same day shipping, your order MUST be received and processed before 3P.M. Central Standard Time, Monday thru Friday, we do not ship packages for delivery on Saturday.
Same day shipping qualifications are set by availability of the item(s) ordered and payment method.
Domestic Shipping is in the Continental US-Lower 48
We offer free standard shipping on all orders over $25.00 in the Continental United States, lower 48, excluding the State of Hawaii, the State of Alaska and Puerto Rico.
Free Standard Shipping delivery can typically take 3 to 8 business days, excluding weekends and holidays.
Shipping Options in the Continental US-Lower 48
There is a one day processing period
P.O. BOXES-Army Post Office(APO)/Fleet Post Office (FPO)
We ship to P.O Boxes, Army Post Offices (APO) and Fleet Post Offices (FPO) using USPS only. Expedited shipping is not available.
For orders going to Alaska, Hawaii, and Puerto Rico:
We Offer "Standard Shipping" for a $25 flat rate.
Expedited shipping is not available.
Next Day Air Shipping Restrictions
Due to restrictions by the US Department of Transportation (DOT), items that are flammable or composed of compressed gases are considered Hazardous Materials and are prohibited from air transportation.
The Department of Transportation prohibits Air-Shipment of the following items:
Aerosol-type products or medications in pressurized spray cans, such as hairspray or shaving cream.
Products that contain flammable, volatile or corrosive chemicals, such as nail polish and nail polish remover.
We will try our best to deliver your order through the fastest means possible, within the guidelines of federal regulations.
KaliBeauty.com makes every effort to ensure that all the merchandise we feature is in-stock.
If an item becomes 'out of stock' after your order has been submitted, we will ship the in-stock items in your order. We will send you an email notifying you that one or more of your selected items is out of stock. We will cancel and refund the cost of the out of stock items from your order.
Any item(s) that are cancelled and/or are no longer available will not be charged and your final shipment notice will contain an adjusted price.
KaliBeauty.com reserves the right to issue a credit back to your original payment method.
Shipment Confirmation Email
Once you have submitted your order, you will receive an email with an order number, confirming that your order is being processed. Once the order has been fulfilled, you will receive a shipment confirmation email and tracking number.
Please contact our customer-service team at: 844-742-2244 or email us at: email@example.com and we will be happy to answer any of your questions.
We do not cover the cost of return shipping.
(see Returns Policy http://www.kalibeauty.com/returns/)
Kali Beauty is not responsible for any lost or damaged items when returned to us by the customer.
Risk of Loss
We make every possible effort to prepare and ship out items in a timely manner. In the case you do not receive your package by its tracking delivery date, please notify our customer-service team at: 844-742-2244 or email us at: firstname.lastname@example.org.
Missing or lost packages will require an investigation process that may take 7-11 business days by the shipping carrier.
Deemed Undeliverable, Refused Package
Any order delivery refused and returned to us, without previous authorization from our customer -service team, will be regarded and processed as an "unauthorized" return. Your order will be considered cancelled and refunded to the original payment method. These packages may be subject to pay the original shipping cost and/or restocking fees. Please contact our customer service team at: 844-742-2244 or email us at: email@example.com if you have any questions.
Weekend and/or Holiday Shipping and Delivery
Weekend and Holiday orders will be processed on our next business day.
Wrong or Missing Items
If you receive the wrong item or any portion of the order is missing, we require that you notify our customer service team at: 844-742-2244 or email us at: firstname.lastname@example.org for a return authorization. Please provide your order confirmation number, purchasers first and last name and a description of the incorrect or missing item(s). If you received an incorrect item and would like to exchange it, we will provide a pre-paid return label for your convenience. If a refund is requested, the original purchase price will be credited back to the original payment method once we receive the returned item(s).
For missing items, please contact our customer service team at: 844-742-2244 or email us at: email@example.com, and provide the order confirmation number, purchasers first and last name and the order number of the missing item(s). We will confirm your order and, at your request, either resend or refund the original item. In the case of a refund, we will refund the purchase price credited back to your original payment method.